Shipping policy

Shipping

Shipping is free to the contiguous United States. Unfortunately, we do not currently offer deliveries to Alaska, Hawaii, Puerto Rico, or any islands that require alternative delivery methods.

We offer curbside delivery only, and customers are responsible for bringing the furniture inside their homes. If you're not available at the scheduled delivery time, delivery charges may apply.


For your convenience, we also offer white glove delivery service as an optional add-on for an additional fee that will vary on a case-by-case basis. This service includes furniture placement inside your home, removal of packaging materials, and light assembly if needed.

If we can't reach you to schedule delivery for 30 calendar days and you haven't contacted us or the delivery agent, we may consider the order a return and issue a refund according to our return policy.


International Shipping

Currently, we do not offer international shipping. However, we can deliver your order to a freight forwarder of your choice. Please note that it's the customer’s responsibility to hire the freight forwarder and pay all overseas shipping fees directly to the freight forwarding company. If you have any questions about this process, please don't hesitate to contact our customer service team here.


Delivery Timeframes

Delivery times may vary depending on your order and delivery location. For questions about product availability or estimated delivery times, please contact our sales department here.

After your order is processed, we will provide an approximate delivery timeframe. In-stock items typically arrive within 1-4 weeks from the order date. We'll keep you updated on your order's progress. Please note that delivery timeframes are estimates, and actual delivery may occur earlier or later due to the nature of long-distance, nationwide furniture delivery and unforeseen events. Millennial Furniture is unable to offer compensation for deliveries that do not occur exactly as scheduled.


Delivery Procedures

To ensure a successful delivery, please follow these steps:
  1. Allow a one-hour buffer before and after the scheduled delivery time to account for potential delays due to traffic or unforeseen circumstances.
  2. Designate a friend or family member to accept and inspect the delivery on your behalf if needed; make sure they understand what to do when the order arrives.
  3. Clear all pathways to the designated room and measure all doors and pathways to ensure your order fits into your home.
  4. Thoroughly inspect the merchandise before the delivery company departs, examining all parts and surfaces, including moving components like drawers, doors, and reclining mechanisms. Take pictures of any damages or defects for manufacturer documentation.
  5. Be prepared to pay additional shipping fees for a second delivery attempt if you miss the confirmed delivery date (fees may range from 20-30% of your order total).
  6. Measure the intended space for your new furniture before ordering to ensure it will fit.
Our delivery service does not include disassembly; customers are responsible for disassembling items themselves if necessary. 

If an item doesn't fit and needs to be returned, a 15% restocking fee and round-trip shipping fees will be charged. Additional delivery attempts beyond the initial attempt will incur additional delivery costs for the customer.

If we can't reach you to schedule delivery for 30 calendar days or more, Millennial Furniture reserves the right to treat the order as a return. Your refund will be processed using the most recent payment information and address provided.